Coverage · Tacoma and Ruston
Sub-Zero Repair in Ruston and Point Ruston
City of Tacoma water supply
Ruston is a city in its own right, bordered by Tacoma on three sides and by Puget Sound to the north. Since 2013 the old smelter site has been redeveloped as Point Ruston, with homes and businesses where the plant once stood.
Ruston’s utility department says its water is provided by the City of Tacoma, so an ice fault here is worked through in the same order as one across the city line: switch, filter, valve, fill tube.
What we see here
- When a building shuts its water off for maintenance and the ice maker stays on, the fill tube can freeze; Sub-Zero names exactly that among the causes.
- A frozen fill tube needs a long, patient thaw, which Sub-Zero puts at four to six hours with the freezer switched off.
- Whatever the age of the building, the filter is replaced when the display asks, and the first ice after a change goes down the sink.
On your side of the Shut-Off Line
- Before your building's water goes off for work, switch the ice maker off, and switch it back once the water returns.
- If the ice already stopped after a shutdown, turn the freezer off, move the food somewhere cold, and leave it four to six hours without heat or tools.
- Put the first ice made after any filter change down the sink.
Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.
Past this line it is a technician's job Sub-Zero Repair Tacoma, (206) 472-1140
Booking
When you book, name the building and floor, and say whether the elevator or the parking garage needs arranging in advance.
The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.
What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Is Tacoma Water Hard Enough to Scale an Ice Maker first.
Reviews
Said after the visit
4.9/ 51,750 reviews
A frost slab kept building on the rear panel behind the baskets. Defrost heater had failed open. He tested the circuit, showed me the reading, replaced it, and the panel has stayed clear.
Selena R.Proctor DistrictAug 2025
Interior lights came on but the compressor never started. A relay on the control board had failed. He explained it clearly, though I had to chase the office twice for the appointment.
Sonya P.Stadium DistrictJun 2026
Cubes were fusing into one lump and jamming the ejector arm. He found the mold heater cycling badly and the bin thermostat out of spec. Both changed, and the ice is loose again.
Terrence O.Proctor DistrictFeb 2026