Sub-Zero Repair around Gravelly Lake

What we see here

1. 01 A lakeside house may run a built-in in the kitchen and an undercounter ice machine at a bar, so the first job on the phone is working out which unit is at fault.
2. 02 Sub-Zero's UC-15I undercounter ice maker could be ordered with or without a drain pump, so the exact model decides whether standing water points at a pump or at a gravity drain.
3. 03 The ice bin in an undercounter machine is not refrigerated, so some melt is normal; water that stays in the bin points at the drain.
4. 04 Sub-Zero asks owners to check any in-line filter as well as its own cartridge, which matters in a house with a softener or whole-house filter on the main.

On your side of the Shut-Off Line

1. 01 Work out which unit is misbehaving, the built-in, the bar ice machine or both, before trying anything else.
2. 02 Read the model number off the undercounter machine: the UC-15I was sold with and without a drain pump, and that decides where a slow drain is looked for.
3. 03 Look along the ice machine's visible drain line for a kink or a loop.
4. 04 Note any softener or whole-house filter on the main; Sub-Zero asks for those to be checked alongside its own cartridge.

Then the five that apply anywhere, in order: switch, filter, supply valve, fill tube, arm and bin.

Booking

When you book, list each Sub-Zero unit in the house and say which one has the problem; mention a softener or whole-house filter too.

The $89 visit pays for the trip and the whole diagnosis, and once you approve the repair that $89 is deducted from its price. The phone is answered 24/7; visits run 8 am to 8 pm, Monday through Sunday.

What the visit covers is on the Sub-Zero ice maker repair page. On this water, read Why Is My Ice Cloudy first.